Escape room info - procedure, prices, rules & tips
General information about escape rooms
Here you will find the most important information about how an escape room works.
How does an escape room game work?
After booking, you and your team arrive about 10 minutes before the game starts. A game master will explain the rules and the story to you. You then have 60 minutes to solve puzzles and complete missions. If you get stuck, you can get hints. The aim is to complete the game together as a team – the focus is on having fun.
What happens if we don't make it in time?
No problem – if you start on time, you can play for a few minutes longer. After that, we’ll help you more so that you can finish the game. It’s all about the experience, not about solving everything perfectly.
Are there actors in the rooms?
No, at Mission:Escape there are basically no actors or live performers in the rooms. The atmosphere is created exclusively through lighting, sound effects and room design.
Exception: At special events, such as Halloween, we occasionally offer special formats with actors. These are communicated in advance via our website or social media.
Are you allowed to film or use your cell phone in the Escape Room?
No, filming is not allowed and cell phones must remain outside during the game.
Groups, booking & organization
Here you will find everything you need to know about booking, participants and procedures.
How many people can play?
An escape room is designed for 2 to 6 people. In exceptional cases, 7 people are also possible. For larger groups, we recommend booking several rooms at the same time.
Can we change the number of participants after booking?
Yes, this is possible without any problems. You can also come with one person more or less. The price will be adjusted accordingly on site.
Is there a minimum number?
Yes, the minimum number is 2 people.
Can I drop by spontaneously?
We recommend that you always book online in advance, as we are not always on site. For spontaneous requests, however, you can call or check the booking calendar for available times.
Can we book directly through you or check availability?
Availability must always be checked directly in the online booking system. Bookings are also made online.
How do team events or large groups work?
For groups of 8 people or more, we recommend using the contact form on the website so that we can organize everything optimally.
Can I cancel my booking?
Yes, please contact us by e-mail or telephone.
Prices, payment & vouchers
You can find all the information on costs and vouchers here.
How much does an escape room cost?
Prices vary depending on the size of the group:
- 2 persons: CHF 50.- per person
- 3 persons: CHF 40.- per person
- 4 persons: CHF 37.50 per person
- 5 persons: CHF 35.- per person
- 6 persons: CHF 32.50 per person
There are special group prices for groups of 10 or more. (only valid from Monday-Friday except public holidays)
How can I pay?
Only on site in cash, by card or via Twint. Invoices are also possible for companies.
Can I buy a voucher?
Yes, you can buy vouchers online or on site.
How do I redeem a voucher?
Vouchers can only be redeemed on site. Please bring the voucher or the voucher number with you to the appointment. Online redemption is not possible.
What happens when my voucher has expired?
Just send us an e-mail with the voucher number – we will be happy to extend it.
Age, rules & requirements
Here you will find all information on age restrictions and requirements.
Are there any age restrictions?
The age ratings vary depending on the room. You can find an overview here:
https://mission-escape.ch/alterslimit/
Do children need to be accompanied?
Yes, children under the age of 12 must always be accompanied by an adult (18+). Persons under 18 do not count as an accompanying person.
Are escape rooms suitable for children's birthday parties?
Yes, many rooms are very suitable for children’s birthday parties, especially family-friendly themed rooms.
Are escape rooms suitable for pregnant women?
Yes, there are several rooms without scary moments that are well suited for pregnant women.
Rooms, level of difficulty & experience
Here you can find information about our rooms and experiences.
Which rooms are particularly creepy?
Some rooms have a dark atmosphere with sound effects and scary moments. Nightmare Hotel, Walking Death, Toymaker or Horror Circus are particularly suitable for horror fans.
Which rooms are suitable for beginners?
For beginners, we recommend rooms with a balanced level of difficulty such as the H. Potter rooms, House of Money, Horror Circus or Aladdin.
Are there rooms without scary moments?
Yes, many rooms are completely scare-free and therefore also suitable for families or more sensitive people.
Language, accessibility & restrictions
Here you will find information on language and accessibility.
In which languages can the rooms be played?
All escape rooms can be played in German and English. The language can be selected directly when booking online.
Are the rooms wheelchair accessible?
Some rooms are wheelchair accessible, but not all. We recommend that you contact us in advance.
Can you play with a hearing impairment?
In principle, yes, but there may be restrictions as instructions are often given via audio. We recommend that at least one hearing person is present. Please contact us in advance.
On site, rules & behavior
Here you will find important rules for your visit.
Are there drinks or food on site?
Soft drinks and water are available. Alcohol is not permitted. You are not allowed to bring your own food. We do not offer food. An aperitif or meal can be organized for larger groups in Rümlang. Please contact us for this.
Can we bring a birthday cake?
No, it is not possible to bring your own food or cake.
Is alcohol allowed?
No, alcohol is not permitted before or during the game.
Is smoking allowed?
No, smoking is not permitted.
Directions, opening hours & organization
Here you can find information about the location and visit.
When are you open?
Rümlang:
Monday to Friday 14:00-22:00
Weekends & public holidays 10:00-22:00
Dietikon:
No fixed opening hours – we are on site depending on bookings.
Are there parking spaces?
Depending on the location, parking is available – either free of charge or for a fee.
What happens if I am late?
Please inform us by telephone. The playing time may be shortened in the event of a longer delay.
What should I do if I don't receive a booking confirmation?
Please check your spam folder. If you have not received a confirmation, please contact us by e-mail.
Book an escape room
Would you like to play an escape room? Choose your location and book your experience directly online.